NS&I responds to scam alert as customer receives suspicious email with form attached | Personal Finance | Finance

An NS&I customer has sounded the alarm about a suspected scam email campaign with fraudsters pretending to be the provider.

The saver contacted NS&I over X to warn they had received an email “pretending” to be from the savings giant.

They said: “It also contains a form NS&I ID2595 – We are updating our Terms of Use and Privacy Policy.”

NS&I said in response: “Please report any suspicious e-mails to phishing@nsandi.com.”

Scammers often create emails where they pretend to be from a legitimate group, to con people into handing over personal information or banking details.

They will sometimes use a group’s logo and terminology in their efforts to dupe customers into thinking the message is real.

In a previous case last month, a customer contacted NS&I after they received a suspicious email.

Their suspicions were raised as the email began with ‘Dear valued customer’. Fraudsters often send out emails with a generic greeting like this.

Another telltale sign a message could be fake is if the email is from an address different from the usual one that an organisation uses.

Fraudsters may also include messaging about how the customer needs to urgently take action to try and panic people into sending over their details.

In another common scam, fraudsters contact people pretending to be their relative in the ‘hi mum’ text or WhatsApp scam.

They pretend to be a child or other relative in need, to deceive a well-meaning person into sending them money.

Victims have lost thousands of pounds to this scam all while thinking they are lending a helping hand to their loved one.

Lloyds Bank recently warned about romance scams, where the fraudster develops a bogus intimate relationship with a person and then asks them for cash.

The average amount lost to a romance scam was £6,937 in 2023, dropping from £8,237 in 2022.

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