“I was able to hear that they were OK, that they were safe, they were uninjured,” she told the BBC. “They had water. She said something about food, but I couldn’t make it out.” They’ve been able to text sporadically. With the power still out, the family is trying to maintain the trusty flip phone’s battery as long as possible. The family friend will allow them to stay at the condominium for as long as they need.