Mrs Buxton and her husband, Thomas, 81, are both on the state pension and she said there was no way they could afford to spend that kind of money.
She said her granddaughter had “tried to sort it” with the company but at first they “blank refused to give a refund.”
“My granddaughter went ballistic. She said, ‘Nan I know you were thinking of me, but you should never have done that,” said Mrs Buxton.
A spokesperson for Gigsberg said it was a “secondary ticket marketplace” and therefore the “tickets were purchased from a private individual”, meaning they could not be cancelled.
“As stated in our terms and conditions, all sales on our site are final, a refund will not be issued unless the event is cancelled or the seller fails to provide the tickets bought by the buyer before the event starts.”
However Gigsberg – after being contacted by the BBC – informed Mrs Buxton “our management has made an exception and we will fully refund you”.
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